How to: File a USPS Domestic Claims Online (USPS.com)

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This page is loaded with instructions on how to file a USPS Domestic Claims online i.e. through USPS.com. United States postal service offers a service called “File a Claim” through which users can file a claim in following situations.

  • Damaged Articles
  • Content Missing
  • Lost Article

If you’ve received a damaged article, or content is missing, or your package is lost, then file a claim immediately. You may file an indemnity claim for COD items, insured mail, priority mail express packages, and registered mail with postal insurance. Also, note that each mail service has a different timeframe for filing.

What do you need before filing a Claim?

Here are few things that you need before filing a claim online.

Tracking or Label Number: A tracking number is a unique number which is allocated to each item which is shipped through USPS. Firstly, you need to find USPS tracking number

Proof of Insurance: An evidence or proof of evidence includes

  • the original mailing receipt
  • The outer packaging showing the names and addresses of the sender and the addressee
  • the proper label showing that the article was sent insured
  • A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance

Proof of Value: A proof of value is required in .jpeg or .pdf format under 2mb size. A proof of value includes a sales receipt, paid invoice, statement of value, credit card billing statement etc.

Damage Proof: If you have received a damaged package then take photos that clearly show the damage. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer. Keep the damaged package to yourself until the claim is settled.

Now you know what is required to file a claim. So, let’s proceed further and learn how to file a domestic claim online.

How to File a USPS Domestic Claims Online (USPS.com)

As mentioned above that USPS allows users to file a claim for insured packages. Make sure to read the above section to know what is required before proceeding to file a claim. Once you have a tracking number and all the pieces of evidence then you can begin to file a claim.

To file a domestic claim, you need to follow the simple steps shared below.

  • To file a domestic claim, you need to visit www.usps.com/domestic-claims.
  • Scroll down and click on the “Start an Online Claim”
  • Login to your USPS.com account with your username and password. Register, if you don’t have an account and then log in.
  • Enter your tracking number & shipping date to start a claim.
  • Enter the package information and the reason for your claim.
  • Enter the address information and claim details.
  • Describe the items that were lost or damaged. You can ass up to ten items per claim.
  • Select the reason for filing a claim.
  • Upload proof of value, only .pdf and .jpg files under 2 Mb size can be uploaded as attachments).
  • Give the claim a nickname to identify it easily.
  • Now you can either “Save a Claim” or Choose “Preview” to submit a claim.
  • You must review the claim properly before submitting it.
  • Submit the claim if it looks error-free.

You will receive an email from USPS after successfully submitting a claim. Keep a check on USPS Claim Status to know how the process is going on.

Time Frame for filling a Claim

  • Priority Mail (Insured Mail): 15 to 60 days
  • Registered Mail: 15 to 60 days
  • Registered Mail: 15 to 60 days
  • Registered Mail COD: 15 to 60 days
  • Priority Mail Express: 7 to 60 days
  • Priority Mail Express COD: 15 to 60 days
  • Collect on Delivery: 15 to 60 days
  • APO/FPO/DPO Priority Mail Express: 21 to 180 days
  • APO/FPO/DPO First-Class, Space Available, or Parcel Airlift: 45 days to 1 Year
  • APO/FPO/DPO Surface Mail: 75 days to 1 Year

Types of Claim & Who may file a Claim

  • Damaged Articles: The mailer or addressee
  • Content Missing: The mailer or addressee
  • Lost Article: The mailer or addressee
  • Merchandise Return Service – Permit: Only the merchandise return permit holder
  • Merchandise Return Service – Insurance: Only the mailer
  • COD – eVS: Only the mailer

USPS File a Claim FAQ’s

Q1) What are other options to file a claim apart from online?

A) If you’re not able to file a claim online due to any possible reason, then you can file a claim by mail. You need to call the toll free number i.e. 855-622-6332 to grab more information on filing a claim by mail. Make sure to provide proof of value and other supporting documents when you file by mail.

Q2) How to check the status of a domestic claim?

A) You need to first login to your USPS.com account and then check the status in your account. 

For other claim status questions, email the Accounting Help Desk at HelpDeskAccounting-St.LouisMO@usps.gov or call 866-974-2733.

Final Thoughts:

If you have received a damaged or missing content package then file a claim immediately. Use the information shared above to file a domestic claim successfully. We’ve tried to cover as much information as possible. If you still have any query or question related to this topic then please visit the official FAQ’s page of USPS.com http://faq.usps.com/

Keep on checking this site for more useful information related to USPS.

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