How to File a USPS International Claim – Create Inquiry

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USPS International Claim: In our previous posts, we’ve already shared how to file a domestic claim online and here we’re sharing information on how to file an international claim. The process of international claims is completely different from the domestic as they require coordination with a foreign postal administration. When it comes to international claims, the first thing is to create or initiate an inquiry. Also, note that only the U.S. sender can initiate.

How to File or Create an Inquiry

Following are the services for which users can initiate the inquiries;

  • Global Express Guaranteed (GXG),
  • Priority Mail Express International,
  • Priority Mail International parcels,
  • Registered Mail items.

Contact International Research Group: Call at 800-222-1811 to initiate the inquiries for undelivered or damaged articles. If an inquiry determines that a package is lost, the Postal Service will send a claim packet to the U.S. sender with instructions on how to file a claim.

Online ( You can also create or initiate an international inquiry online. Visit⁄ship⁄file-international-claims.htm to create an inquiry. Only the U.S sender with account can create an inquiry through online mode.

To find the status of an International filed claim, contact the Accounting Help Desk at 866-974-2733. For additional information, see IMM 920.

What is required to File an Internation Claim?

Before proceeding to understand all these things, firstly, we need to know what is required to file an international claim.

Tracking Number or Label Number: You must have a 13-digit tracking number, beginning with EA-EZ, CA-CZ, HC-HZ, or RA-RZ and ending in the US. Every package has a unique tracking number which is shipped through USPS. A tracking number is required to file a claim, so find USPS tracking number

Approval of Claim Form: You can only file a claim after the damage or loss is confirmed by USPS in response to your inquiry. A claim form will be sent to you from the Customer Care Center.

Proof of Service: A proof of service is also required such as customs form, mailing label, Printouts of the online transaction, and Post Office shipping receipt.

Value’s Evidence: You need to have an evidence of value as well. It could be any of the following;

  • Sales receipt
  • Copy of canceled check or money order
  • Invoice or bill of sale
  • Credit card billing receipt
  • Estimates of repair costs from a reputable dealer
  • Statement of value from a reputable dealer
  • Printout of the online transaction(s)

Proof of Damage: You must have a proof of damage such as photos of the damage, receipt of articles damaged in the mail, Document(s) supporting damage from US Mailer or foreign addressee.

Gather all the required things, once you have everything then you can proceed to file a claim.

How to File an USPS International Claim

The US postal service will look at the inquiry and determine whether the package was lost or damaged. If it is found that a package is lost or damaged, then the International Inquiry Center will send the customer a claim packet with all the instructions on how to file a claim. Customers should check the claim packet to know how to file a claim and what documents are required.

Check the image for detailed information.

USPS International Claim, How to file USPS International Claim

Where to File a Claim

After completing the form with required documentation and evidence of value, Mail it to the following address.

PO BOX 80146
ST LOUIS MO 63180-0146


Time Frame for filing USPS International Claim

Global Express Guaranteed: 3 to 30 days after the shipment. Only the U.S. sender can file. Inquiries cannot be processed online. Call 1-800-222-1811.

Priority Mail Express International: 3 to 90 days after the shipment. Only the U.S. sender can file.

Priority Mail Express International with Money Back Guarantee: 3 to 30 days after the shipment. Only the U.S. sender can file. 30 days to submit an inquiry for delayed delivery; 90 days to submit an inquiry for loss, damaged, or missing contents.

Priority Mail International: 7 days to 6 months after the shipment. A sender or Addressee can file. Online inquiries can be created or initiated by the U.S. Sender only.

Registered Mail Service: 7 days to 6 months after the shipment. A sender or Addressee can file. Online inquiries can be created or initiated by the U.S. Sender only.

Final Thoughts:

If you have received an international package with missing content or damaged, then file a claim immediately within 60 days from the date of mailing. Now you know what you need to do in order to file an international claim. Make sure to present the article, container, or packaging and all contents to a local Post Office for inception. The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files. The payment for international claims may be payable only to the mailer, regardless of the destination country, unless the mailer signs a waiver of rights to payment.

Keep on checking USPS Guide for more useful information related to USPS.

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