USPS Redelivery: How to Schedule a Redelivery Request

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USPS Redelivery: If you missed a package or mail delivery from USPS then no worries here is something you can do to reschedule a delivery request. It happens many times that we are not able to receive our mail item or package due to any possible reason. USPS understand its customers and that’s why there is a service called “USPS Redelivery” through which users can easily schedule a redelivery request.

What is USPS Redelivery?

Redelivery is the process of delivering a mail item, package, which was not delivered in the first attempt.

If a letter carrier has attempted a mail delivery, but couldn’t deliver the mail then he/ she left a PS Form 3849 which means that a letter carrier has tried to deliver the mail but couldn’t deliver it due to the following reasons:

  • The size of a mailbox is small for the mail item i.e. the mail item does not fit properly in the mailbox.
  • A signature of the authorized person or postage fees is required to deliver a mail item.

As per USPS guideline, the letter carrier cannot leave the mail item in an insecure place. So in such a situation, a letter carrier leave a PS Form 3849 and take the package or mail item back to the post office.

This is how USPS Redelivery PS Form 3849 Looks Like

PS Form 3849 Front:

PS Form 3849

PS Form 3849 Back:

PS Form 3849 back

Now the question comes what you need to do after receiving the PS Form 3849? You need to schedule a redelivery and here is how to do it.

How to Schedule a USPS Redelivery?

Following are the options which are available, pick any option as per your choice or convenience.

  1. Online (
  2. Post Office (PS Form 3849)
  3. By Phone

Online ( is the official website of the United States Postal Service. In order to schedule a redelivery, you need to visit The online method is the easiest and convenient one to schedule a redelivery. There you have two options i.e.  Redelivery Tool and USPS Tracking tool.

Redelivery Tool: Visit and you will see a redelivery form where you need to enter all the required information. Fill all the fields with correct information to schedule a redelivery. Cross the entered information once before submitting the request.

USPS Tracking Tool: Visit and then enter the tracking number to see whether your mail item is eligible for redelivery or not. If your mail item is eligible then you will see a “Redelivery” option on the right side of the screen under ”Available Actions.” Click on that and enter the required information marked with *.

You can use any of these two options online and also noteYou will get a confirmation page with a confirmation number upon the acceptance of your request. Save the confirmation number for future reference. You will need your confirmation number to revise your request.

Post Office (PS Form 3849)

If a mail does not require any signature (i.e. unaccountable mail) then simply fill out the back of PS Form 3849 as follows.

Please read the information from the screenshot:

USPS Redelivery, USPS Redelivery Post Office

By Phone

You can also schedule a redelivery by phone as well. For that, you need to call at 1-800-ASK-USPS (1-800-275-8777). The customer support will ask for a tracking number, provide the tracking number and then further proceedings will take place. If you don’t have a tracking number then, in this case, a customer support can only send a notification to the post office to redeliver the item. Or alternatively, make a visit to your local post office with a valid ID to pick up your mail item.

Also, make sure to call during the working hours only;

Please Note: Automated information is available 24 hours per day, 7 days a week.

How to Change/ Chancel a Redelivery Request?

There is also an option to make changes or cancel the redelivery request. Just like submission, you can make changes or cancel a request via online, phone, and post office.

Online: Visit there is an option of “Edit an existing redelivery address”, click on that option. And then make changes by entering the asked information correctly. You can also cancel the request from here if required.

USPS Redelivery, USPS Redelivery Process

By Phone: Make a Call at 1-800-ASK-USPS (1-800-275-8777) to change or cancel your Redelivery order. Make sure you have redelivery confirmation number.

Visit Post Office: At any time prior to your scheduled Redelivery, as long as you have not ordered your item to be redelivered. Make a visit to your nearest Post Office with Redelivery Notice and a photo ID and pick up your held mail. This will cancel your scheduled Redelivery.

Who is Authorized to Schedule or Accept My Redelivery?

Now the question comes “who is authorized to schedule or accept my redelivery?” You need to understand that there are two types of redelivery options available as follows:

Residential Redelivery

  • Any responsible member of the addressee’s family can schedule and accept a redelivery,
  • If you want your agent or any specific person to schedule and accept redelivery then you need to fill out PS Form 3801. An agent or specific person has to present an acceptable identification at the post office to pick up mail on your behalf.

Business Redelivery

  • An employee may schedule and accept a Redelivery. They need to provide required Redelivery information for the business, along with acceptable identification.

USPS Redelivery FAQ’s

Q1) Which are Redelivery Service Areas?

A) This service is available nationwide, but still, there are few areas where this service is not applicable. Before using the service, you need to check whether your area is eligible for redelivery or not. To check, if your area has this service or not then visit here to check the status. Fill the required information correctly such as Name, phone number, address, email, city, state, ZIP code etc and then hit “Check Availability” button.

Q2) What is the Cost of Redelivery?

A) Note that currently, this service is available at no charges i.e. for free.

Final Thoughts:

USPS Redelivery is yet another useful service from USPS which allow users to schedule a redelivery of a mail package, in case they missed it. Now you know what is redelivery and how to schedule it. If you have any other doubts related to this service then please check the

Keep checking USPS Guide for more useful information.

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